Privacy Policy

TechTonich Privacy Policy

Effective Date: October 21, 2024

At TechTonich, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or purchase products.

1. Information We Collect

We collect the following personal information to ensure the best experience for our users and to process your orders:

• Name
• Email address
• Payment details (processed securely via third-party services)

2. How We Collect Your Data

We gather personal information in three primary ways:

• Contact Form: When you reach out to us through the contact form.
• Warranty Claim: When you submit warranty claim requests through our warranty form.
• Cart Checkout: When you place an order through our checkout system.

3. Third-Party Services

We use trusted third-party services to process payments and complete your transactions:

• MTN MoMopay — coming soon
• Visa/Debit/Credit Cards — coming soon

These payment providers handle your payment details securely through their encrypted systems. TechTonich does not store or process payment information directly.

4. Cookies and Tracking

We use Google cookies to collect analytics data and track how visitors interact with our website. This helps us improve site performance and enhance the user experience. You can manage your cookie preferences via your browser settings.

5. Data Security

We take data security seriously:

• Encryption: Account passwords are encrypted, ensuring that sensitive information remains protected.
• SSL Protection: Our website is protected by SSL encryption, ensuring all data exchanged is secure.
• Payment Security: Payment details are processed via third-party secure connections through WooCommerce.

6. Information Sharing

To fulfill your orders, we share necessary information (such as your name and address) with shipping providers. This is essential for order delivery and ensuring your items reach you in a timely manner.

7. Your Rights

You have the right to request the deletion of your personal data. We recommend that you request data removal only after any pending orders have been completed to avoid any disruption in processing.

To request data deletion, contact us at our contact page.

8. Data Retention

We retain your personal information for as long as is necessary to provide our services and fulfill legal obligations. Generally, data is retained for 7 years, in line with common eCommerce practices, unless you request its removal earlier.